Microsoft 365 Troubleshooting and Expert Assistance Training Course
- Price
- Duration
- number of hours
Each session will take place even if only one person is registered (except in cases of force majeure).
Description
This Microsoft 365 Troubleshooting and Support Expert training course enables intermediate to advanced IT teams to acquire the skills to diagnose and resolve incidents in a Microsoft 365 environment. You will learn how to administer tenants, manage identities and devices, and troubleshoot critical services such as Exchange Online, OneDrive, SharePoint, and Teams. With 60% of the course devoted to hands-on practice using real-world scenarios, you will be ready to provide quality support and maintain service continuity. Upon completion, you will be able to effectively manage maintenance, incident resolution, and optimisation of your Microsoft 365 environment.
Format
Remote (recorded sessions).
GOOD TO KNOW
This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.
objectives of this Microsoft 365 Troubleshooting
By the end, each participant will be able to :
- Administer and diagnose a Microsoft 365/Entra ID tenant : logs, roles, permissions, domains.
- Manage and troubleshoot identities, users, groups, and licences.
- Understand and resolve issues related to devices and access (Entra Join, Hybrid Join, guests).
- Diagnose and repair incidents on Microsoft 365 services: Exchange Online, Outlook, OneDrive, SharePoint Online, Microsoft Teams.
- Implement best practices for level 2/3 technical support for Microsoft 365 environments at the enterprise level.rise.
prerequisites of this Microsoft 365 Troubleshooting
- Basic knowledge of Microsoft 365 and the Office suite.
- Ideally, prior experience in basic administration (users, groups, licences) in Microsoft 365.
- Microsoft 365 administration environment and access to audit portals, logs and services to carry out practical exercises.
- In addition, because each participant is unique, a personalised interview is conducted beforehand with our expert.
- The purpose of this discussion is to design a training course that is perfectly aligned with the level, expectations and specific professional challenges of each learner.
target audience
- Second/third-level IT support teams working on Microsoft 365
- Microsoft 365 administrators wishing to develop their troubleshooting and professional support skills.
- IT infrastructure or service managers responsible for ensuring the quality of service, reliability and continuity of Microsoft 365 environments.
Detailed of of this Microsoft 365 Troubleshooting
Entra ID and Tenant Management
• Tenant architecture / Entra ID / licences.
• Tenant configuration diagnostics: logs, Service Health portal.
• RBAC – roles, permissions, administrative units, domains and DNS resolution.
Identities, users, and licences
• Creating/modifying/deleting users.
• Microsoft 365 groups vs security vs distribution, and synchronisation issues.
• Assigning, modifying and withdrawing licences, and detecting blocked licences.
Device management and access
• Entra Join, Hybrid Join, device registration.
• External identities : invitations, guest lifecycle management.
Hybrid identity and synchronisation
• On-premises ↔ cloud integration : Azure AD Connect / Cloud Sync.
• PHS, PTA, logs, conflicting attribute detection modes
Exchange Online
• Mailboxes, shared mailboxes, EOP.
• Advanced message tracing, DL and group troubleshooting.
Outlook / OWA
• Exchange/IMAP/POP configuration, synchronisation, Outlook profiles.
• Calendar troubleshooting, Teams add-in.
OneDrive
• Operation, Files on Demand, sync.
• Conflict resolution, locked files.
SharePoint Online
• Permissions model, external/internal sharing.
• Troubleshooting ‘access denied’ and blocked files.
Microsoft Teams
• Teams policies, Exchange/SharePoint dependencies.
• Call quality dashboard, licences, connection troubleshooting.
FORMA-IT's training courses are also supportive
At Forma-IT, we believe that training can also be a lever for solidarity. This is why part of each registration is donated to associations that work in areas that are close to our hearts:
The SPA, for animal protection
The Restos du Cœur, for the fight against precariousness
Ludopital, to make the daily lives of hospitalized children easier
- APF France Handicap, for the rights of people with disabilities and their families
By choosing Forma-IT, you invest in your skills while contributing to essential causes.
Our related training courses
Microsoft 365 Training course Cloud Administration Fundamentals for IT Teams
Summarises the essentials of M365 administration.
Microsoft Teams Administration Training Course
Master Teams administration and ensure a stable, secure and well-structured environment.
Microsoft 365 Training Course – Collaborate, share, and organise your files with OneDrive, Teams, and SharePoint Online
Equip yourself with the practical skills to support users in their advanced usage, limiting errors, risks and recurring requests.
Microsoft 365 Advanced Support Training Course – Support usage, security, and collaboration within teams
Manage the core Microsoft 365 services — Exchange, SharePoint, Teams, OneDrive — while ensuring security, availability, and compliance.
Would you like to know about upcoming sessions ?
Would you like to schedule this Microsoft 365 Troubleshooting and Expert Assistance Training Course on a specific date ? Contact us by email or by filling out the contact form.