User Documentation Training Course - Making Your Tools Clear, Understandable and Actionable
- Price
- Duration
- Number of Hours
Each session will take place even if only one person is registered (except in cases of force majeure).
Description
User documentation is often underestimated… until it is missing.
A good guide does more than just explain an interface: it reassures, structures and supports the user as they learn to use it.
This User Documentation training course teaches you how to create truly effective, educational and engaging documentation, whether it is intended for internal users, customers or partners.
Format
Remote (recorded sessions).
GOOD TO KNOW
This training course includes numerous exercises (60% practical) to enhance learning. Each session will take place even if only one person is registered (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.
objectives of this User Documentation Training Course
By the end, each participant will be able to :
- Understanding the different types of documentation and their uses
- Adapting your writing style to user profiles (technical or non-technical)
- Structure effective, concise and visual documentation
- Create readable content: titles, steps, screenshots, glossaries, FAQs, etc.
- Design multimedia guides (video, interactive step-by-step guides, PDFs)
- Make documentation dynamic and scalable (versioning, feedback, revisions)
Prerequisites ot this User Documentation Training Course
- Be involved in a technical project, software or internal tool
- Have a good command of written English
- No technical prerequisites, tools are provided
- Because each participant has a unique background and expectations, a preliminary interview with our expert allows us to precisely identify their objectives, level and professional challenges.
This enables us to tailor the training content to ensure relevant and personalised learning.
Target Audience
Project managers, product managers, trainers, technical writers, or support officers.
Detailed ot this User Documentation Training Course
Understanding the challenges of touch technology
Mobile user behaviour, natural gestures, finger sizes, limited attention span, ergonomics vs aesthetics.
Ergonomic guidelines for mobiles and tablets
Touch grids, target sizes, button placement, intuitive navigation, gesture accessibility.
Prototyping and wireframes for touchscreens
Design of adapted pathways, zoning, touch wireframes, micro-interactions, responsive mock-ups.
Mobile user testing
Tests de clic, heatmaps, retours utilisateurs en conditions réelles, correctifs.
Integrating UX into a touchscreen project
Discussions with developers, mobile design system, UX deliverables, good documentation.
The advantages of this training course
This training course :
- Focuses exclusively on touchscreen environments (something few UX training courses do)
- Combines ergonomics, real-world testing and mobile-first mock-ups
- Is geared towards real-world uses (professional tablets, mobile apps, embedded interfaces)
- Uses a tool-based approach (Figma, user testing, mobile design systems)
FORMA-IT's training courses are also supportive
At Forma-IT, we believe that training can also be a lever for solidarity. This is why part of each registration is donated to associations that work in areas that are close to our hearts :
- The SPA, for animal protection
- The Restos du Cœur, for the fight against precariousness
- Ludopital, to make the daily lives of hospitalized children easier
- APF France Handicap, for the rights of people with disabilities and their families
By choosing Forma-IT, you invest in your skills while contributing to essential causes.
Our related training courses
Understanding User Needs Training Course - From Observation to Action Project
Master the techniques for listening to, formalising and transforming user expectations into concrete solutions.
Designing IT specifications Training course
Design a structured and relevant set of specifications.
Would you like to know about upcoming sessions ?
Would you like to schedule this User Documentation Training Course on a specific date ? Contact us by email or by filling out the contact form.