Teams Telephony Training course
- Price
- Duration
- number of hours
Our sessions are guaranteed with a minimum of one participant (except in cases of force majeure).
Description of the Teams Telephony Training course
This Microsoft Teams Voice training course can be tailored to the specific needs of your environment (architecture, security, operators, local compatibility).
Business telephony is rapidly evolving towards the cloud. Microsoft Teams has also become a strategic hub.
Format
Remote (recorded sessions).
GOOD TO KNOW
This training course includes numerous exercises (60% practical) to enhance learning. Sessions are guaranteed with a minimum of one participant (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.
objectives of the Teams Telephony Training course
By the end, each participant will be able to :
- Design, configure, and maintain a complete VoIP architecture with Microsoft Teams
- Manage voice policies, routing strategies, and SIP trunks
- Integrate PSTN operators (Direct Routing, Calling Plan, Operator Connect)
- Monitor call quality, security, troubleshooting, and compliance
- Master Teams administration tools, PowerShell, Call Quality Dashboard, etc.
prerequisites of the Teams Telephony Training course
To get the most out of this training course, it is recommended that you :
Firstly, have a solid understanding of Microsoft 365. You should also be familiar with the Microsoft Teams environment in order to master the basics required to configure telephony services.
In addition, a basic understanding of IP networks, VoIP, traditional telephony and SIP protocol is strongly recommended. This will make it easier to understand the technical aspects covered.
Finally, prior experience in Microsoft administration or unified communications (UC) will be a real asset, whether through Teams, Cisco, Zoom or other solutions. This will enable participants to better understand the advanced use cases presented during the training course.
target audience
This training course is intended for :
- voice engineers,
- teams administrators,
- telecoms managers,
- service providers wishing to integrate or modernise a VoIP/UC solution with Teams.
detailed of the Teams Telephony Training course
Encourage communication, share files, organise meetings...
Explanation of the service, common uses, user configuration, compatibility with devices (PC, mobile, headset, etc.).
Telephony architecture and scenarios with Teams
Options d’intégration (Calling Plan, Direct Routing, Operator Connect), cas d’usage, limites et hybridation.
Call routing and SIP configuration
Voice strategies, numbering plans, routing, SIP trunking, SBC (Session Border Controller).
Integration with existing operators and infrastructure
Certified operators, Direct Routing configuration, coexistence with PABX, migrations.
Administration, troubleshooting and service quality
CQD, call reports, SLA monitoring, auditing, level 3 troubleshooting.
Security and compliance
Encryption, access control, logging, compliance (recording, auditing).
Introduction to Compliance and Governance
Concepts of confidentiality labels, basic DLP rules, retention policy, simple audit.
The advantages of this training course
- the content, pace and tools are tailored to your professional context. The aim is to ensure that your learning is relevant and targeted.
- In addition, you will receive personalised support from a Microsoft-certified trainer. They are also specialists in VoIP and unified communications (UC) environments.
- Finally, this training is resolutely production-oriented. The skills acquired are immediately applicable, whether in-house or at an end customer’s site.
FORMA-IT's training courses are also supportive
At Forma-IT, we believe that training can also be a lever for solidarity. This is why part of each registration is donated to associations that work in areas that are close to our hearts:
The SPA, for animal protection
The Restos du Cœur, for the fight against precariousness
Ludopital, to make the daily lives of hospitalized children easier
- APF France Handicap, for the rights of people with disabilities and their families
By choosing Forma-IT, you invest in your skills while contributing to essential causes.
Our related training courses
Microsoft 365 and Cloud Support Training Course Level 1 and 2
Help users with everyday stuff on M365, OneDrive, Outlook, SharePoint, Teams…
Microsoft 365 Advanced Support Training Course
Manage the core Microsoft 365 services — Exchange, SharePoint, Teams, OneDrive.
Microsoft 365 Training course Cloud Administration Fundamentals for IT Teams
Summarises the essentials of M365 administration.
Would you like to know about upcoming sessions ?
Would you like to schedule this Teams Telephony Training course on a specific date ? Contact us by email or by filling out the contact form.