Microsoft 365 Advanced Support Training Course
- Price
- Duration
- Number of hours
Our sessions are guaranteed with a minimum of one participant (except in cases of force majeure).
Description of the Microsoft 365 Advanced Support Training Course
The widespread adoption of Microsoft 365 in businesses has given rise to new challenges : poorly controlled sharing, overly open rights, poor management of Teams channels, misuse of automation, etc.
This training course provides support teams, local technicians and M365 advisors with the practical skills they need to assist users with advanced features, limiting errors, risks and recurring requests.
Format
Remote (recorded sessions).
GOOD TO KNOW
This training course includes numerous exercises (60% practical) to enhance learning. Sessions are guaranteed with a minimum of one participant (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.
objectives of the Microsoft 365 Advanced Support Training Course
By the end, each participant will be able to :
- Understand the technical architecture of Microsoft Teams in Microsoft 365
- Manage users, teams, channels, and global settings
- Implement security and compliance policies: MFA, auditing, DLP, monitoring
- Integrate Teams with other M365 services: SharePoint, OneDrive, Exchange
- Automate administration via PowerShell or the Admin Centre
Prerequisites of the Microsoft 365 Advanced Support Training Course
- Good command of basic Microsoft 365 applications (OneDrive, Outlook, Teams, etc.)
- Basic technical support skills or user management experience
- Comfortable working with Windows and web browsers
- Because each participant is unique, a personalised interview with our expert allows us to design a training course that is perfectly aligned with their objectives, level and professional challenges.
Target Audience
Support teams, local technicians and M365 advisors
detailed of the Microsoft 365 Advanced Support Training Course
Identify and manage recurring usage errors
Unsecured access, poor organisation of Teams, excessive sharing, deletion of shared files, misunderstanding of OneDrive synchronisation.
Advanced support on Teams
Management of private/public channels, member rights, meeting settings, targeted notifications, communication strategies.
Support for SharePoint and OneDrive
Site structures, library vs OneDrive, cascading rights management, co-editing, document retrieval, folder synchronisation.
Automatisations simples avec Power Automate
Simple automations with Power Automate
Team organisation and light governance
Team organisation and light governance
Support tools and communication with users
Implementation of templates, internal guidelines, standard responses, Microsoft incident tracking tools, educational communication.
The advantages of this training course
- Targeted at support teams, helpdesks, and M365 advisors
- Highly practical content based on real-world experience
- Focuses on collaboration, light governance, and rights
- Helps reduce support tickets related to poor usage practices
- Training updated with the latest Microsoft 365 features
FORMA-IT's training courses are also supportive
At Forma-IT, we believe that training can also be a lever for solidarity. This is why part of each registration is donated to associations that work in areas that are close to our hearts:
The SPA, for animal protection
The Restos du Cœur, for the fight against precariousness
Ludopital, to make the daily lives of hospitalized children easier
- APF France Handicap, for the rights of people with disabilities and their families
By choosing Forma-IT, you invest in your skills while contributing to essential causes.
Our related training courses
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Microsoft 365 Training Course – Cloud Administration Fundamentals for IT Teams
This training course summarises the essentials of M365 administration : identity management, service configurations, security, roles and automation.
Microsoft Teams Administration Training Course
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Microsoft 365 Security Training Course
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Microsoft 365 and Cloud Support Training Course Level 1 and 2
This Microsoft 365 Support training course provides you with the practical skills to diagnose, resolve and prevent incidents encountered by users. It also teaches you how to master hybrid cloud environments (local + Microsoft 365).
Would you like to know about upcoming sessions ?
Would you like to schedule this Microsoft 365 Advanced Support Training Course on a specific date ? Contact us by email or by filling out the contact form.