Microsoft 365 and Cloud Support Training Course Level 1 and 2
- Price
- Duration
- Number of hours
Our sessions are guaranteed with a minimum of one participant (except in cases of force majeure).
Description of the Microsoft 365 and Cloud Support Training Course Level 1 and 2
This Microsoft 365 Support training course provides you with the practical skills to diagnose, resolve and prevent incidents encountered by users. It also teaches you how to master hybrid cloud environments (local + Microsoft 365).
In a context of widespread digital transformation, Microsoft 365 services are becoming the foundation of business communications and productivity.
Format
Remote (recorded sessions).
GOOD TO KNOW
This training course includes numerous exercises (60% practical) to enhance learning. Sessions are guaranteed with a minimum of one participant (except in cases of force majeure). A preliminary interview is held between the participant and/or a company representative in order to fully assess the participant’s profile (level, needs, professional context, challenges, etc.).
Assessment : during the training course, the trainer assesses the participants’ progress through multiple-choice questions, role-playing exercises and practical work. Participants receive a certificate of completion at the end of the training course.
objectives of the Microsoft 365 and Cloud Support Training Course Level 1 and 2
By the end, each participant will be able to :
- Understand the Microsoft 365 architecture and its key components
- Effectively assist users on Teams, OneDrive, Outlook, SharePoint, etc.
- Diagnose and resolve common issues (authentication, access, synchronisation, etc.)
- Implement best practices for security, storage and collaboration
- Manage Level 1 incidents and escalate Level 2 incidents in a structured manner
- Use the Microsoft 365 administration portal for simple management operations
Prerequisites
– First, proficiency in the daily use of Microsoft 365 tools (Outlook, Teams, OneDrive, etc.) is recommended.
– Second, basic knowledge of office automation and the Windows environment is necessary to comfortably follow the training.
– Finally, technical or functional experience in IT support is an advantage, but not mandatory.
Because each participant is unique, a personalised interview with our expert allows us to design a training course that is perfectly aligned with their objectives, level and professional challenges.
Target Audience
Perfect training for helpdesk support teams, IT technicians, junior administrators, or local digital advisors.
Detailed of the Microsoft 365 and Cloud Support Training Course Level 1 and 2
Introduction to Microsoft 365 and its cloud services
Licences, portail web, OneDrive, SharePoint, Teams, Outlook, Planner, Forms, Cloud Architecture , Microsoft identities.
Licences, web portal, OneDrive, SharePoint, Teams, Outlook, Planner, Forms, architecture cloud, identités Microsoft.
Authentication, connection issues, MFA, session management, troubleshooting user accounts and passwords.
OneDrive and SharePoint Troubleshooting
Synchronisation, file sharing, version restoration, access management, recovery of deleted documents.
Teams and Outlook Support
Audio/video troubleshooting, channels and meetings, integrations, shared boxes, archiving, notifications, calendar issues.
Administration portal and diagnostic tools
Overview of the Microsoft 365 administration centre, service status monitoring, message centre, audit log.
Best practices for security, storage, and collaboration
Data protection, access rights, Microsoft recommendations, collaborative document management, user awareness.
The advantages of this training course
- Approach focused on real-life user support situations
- Blended training : functional + technical level 1/2
- Includes practical demonstrations via the Microsoft 365 portal
- Compatible with on-premises, hybrid or full cloud usage
FORMA-IT's training courses are also supportive
At Forma-IT, we believe that training can also be a lever for solidarity. This is why part of each registration is donated to associations that work in areas that are close to our hearts:
The SPA, for animal protection
The Restos du Cœur, for the fight against precariousness
Ludopital, to make the daily lives of hospitalized children easier
- APF France Handicap, for the rights of people with disabilities and their families
By choosing Forma-IT, you invest in your skills while contributing to essential causes.
Our related training courses
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This training course summarises the essentials of M365 administration : identity management, service configurations, security, roles and automation.
Microsoft 365 Security Training Course
Protect identities and block threats, secure sensitive data and manage your overall security posture.
Microsoft Teams Administration Training Course
Master Teams administration and ensure a stable, secure and well-structured environment.
Microsoft 365 Training Course – Collaborate, share, and organise your files with OneDrive, Teams, and SharePoint Online
Equip yourself with the practical skills to support users in their advanced usage, limiting errors, risks and recurring requests.
Microsoft 365 Advanced Support Training Course – Supporting usage, security, and collaboration within teams
Manage the core Microsoft 365 services — Exchange, SharePoint, Teams, OneDrive — while ensuring security, availability, and compliance.
Would you like to know about upcoming sessions ?
Would you like to schedule this training course Microsoft 365 on a specific date ? Contact us by email or by filling out the contact form.