Frequently asked questions (FAQ)

Our training courses are 100% customisable : content, pace, examples and tools are tailored to your professional context and objectives. A preliminary interview allows us to understand your level, needs and challenges in order to adjust the programme and practical workshops.

Our sessions are guaranteed from 1 registrant. Rare cases of force majeure (sudden unavailability of the trainer, major breakdown) give rise to an immediate solution : priority postponement, transition to videoconferencing or conversion to individual training, depending on your preference.

All you need is a computer (PC/Mac), a stable internet connection, an up-to-date browser and a microphone/headset. We will send you the Microsoft Teams or Zoom access details and, if necessary, an installation guide in advance.

Whether in person or remotely, our sessions are limited to three participants per trainer to ensure personalised support and a high level of interactivity.

You will receive a secure link to join the virtual room (Teams or Zoom). The session alternates between targeted explanations, live demonstrations and practical workshops. The trainer is available to answer questions at any time and will adjust the pace if necessary.

Assessment is ongoing : multiple-choice questions and role-playing exercises, practical exercises corrected in real time, and personalised feedback at the end of the session.

Each participant receives a certificate of completion and a certificate of validation of acquired skills specifying the skills developed.

Yes : 30 days of questions by email, access to materials and exercises.

The price includes programme preparation and adaptation, facilitation by an expert trainer, teaching materials, a certificate of achievement, and our commitment to solidarity: 10% of turnover donated to charitable organisations.

We offer flexible solutions : postponement to another date, conversion to individual distance learning, or catch-up sessions (and, where possible, recording). The aim is to ensure that your progress is not affected.

We want to give meaning to every training project. A portion of our revenue supports selected charities, so your projects also contribute to a positive social impact.We want to give meaning to every training project. A portion of our revenue supports selected charities, so your projects also contribute to a positive social impact.

Preliminary interviews, small groups, expert/certified trainers, approximately 60% practical training, continuous assessment and post-training follow-up, with use cases directly applicable in the workplace.